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Deciding on your order

To order costume or armour from Velvet Glove, we suggest you take a look through the costume section of this website to see some examples and then get in touch with us either by email or telephone, or order using the online system.
Items in stock will be dispatched asap. Items not in stock will take around 4 weeks to produce or arrive from our overseas supplier. Please allow enough time when ordering for us to get the goods to you. This time can vary depending on how busy we or our suppliers are.

Please note we do not operate from a shop, but customers are welcome to visit for collections by prior arrangement only.

Email:
velvetglove.george@gmail.com
Telephone:
Mobile:
07796 418235
Address:
Velvet Glove Costumes
131 Station Road
Kings Heath
Birmingham
B14 7TA

We are happy to talk to you about your requirements, possible options and delivery times.

Many items will require your measurements when ordering, to ensure a good fit. We shall soon have a guide to measurements available.

Delivery

Velvet Glove likes to help keep the prices down and due to the bulk involved with some costume, postage and packing can considerably increase the cost, especially on larger orders.

We attend many LRP and re-enactment events throughout the year and can deliver your orders to you at these events.

If you do want your order posted to you, full payment must be received before despatch of the order.

You can pay for your order via the online system which uses Paypal. We can now take most credit and debit cards at events or over the telephone

Terms and Conditions

For some items either 50% deposit or full payment may be requested beforehand. Prices do not include postage, packing or delivery.

VAT We are not VAT registered and as such cannot issue VAT receipts.

All Epic Armoury, Stronghold, Ready For Battle, Epic Effect, and Dark Moon content on this site is owned by and used with the permission of Iron Fortress International. All Smiffys, Forgotten Dreams, and Westair Reproductions material on this site is copyright and used with their permission. All other photos are copyright 2009 and 2010 Velvet Glove and Profound Decisions.

International Orders

International postage is added on as a separate item in addition to standard postage. It shows up on Paypal as a VAT charge, as this is the best way for us to add on international postage charges currently. It is NOT a VAT charge. Any import duties or other charges are the customers responsibility.

Any problems please get in touch. We will always do you best to solve any problems. Hopefully this link will never be needed :)
EU Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/