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Deciding on your order

To order costume or armour from Velvet Glove, we suggest you take a look through the costume section of this website to see some examples and then get in touch with us either by email or telephone, or order using the online system.
Items in stock will be dispatched asap. Items not in stock will take around 4 weeks to produce or arrive from our overseas supplier. Please allow enough time when ordering for us to get the goods to you. This time can vary depending on how busy we or our suppliers are.

Please note we do not operate from a shop, but customers are welcome to visit by prior arrangement only.

Email:
velvetglove@blueyonder.co.uk
Telephone:
0121 441 2617
Mobile:
07796 418235
Address:
Velvet Glove Costumes
131 Station Road
Kings Heath
Birmingham
B14 7TA

We are happy to talk to you about your requirements, possible options and delivery times.

Many items will require your measurements when ordering, to ensure a good fit. We shall soon have a guide to measurements available.

Delivery

Velvet Glove likes to help keep the prices down and due to the bulk involved with some costume, postage and packing can considerably increase the cost, especially on larger orders.

We attend many LRP and re-enactment events throughout the year and can deliver your orders to you at these events.

If you do want your order posted to you, full payment must be received before despatch of the order.

Postage and packing is usually 13% of the item cost but heavy or bulky items may cost more. You can pay for your order by cheque or postal order made out to 'Velvet Glove', or via the online system which uses Paypal. We can now take most credit and debit cards at events or over the telephone

Terms and Conditions

For some items either 50% deposit or full payment may be requested beforehand. Prices do not include postage, packing or delivery.

VAT We are not VAT registered and as such cannot issuse VAT receipts.

All Epic Armoury, Stronghold, Ready For Battle, Epic Effect, and Dark Moon content on this site is owned by and used with the permission of Iron Fortress International. All Smiffys, Forgotten Dreams, and Westair Reproductions material on this site is copyright and used with their permission. All other photos are copyright 2009 and 2010 Velvet Glove and Profound Decisions.

International Orders

International postage is added on as a seperate item in addition to standard postage. It is approximately an additional 5% for Europe and 10% for the rest of the world. Any import duties are the customers responsibilty.

Any problems please get in touch. We will always do you best to solve any problems. Hopefully this link will never be needed :)
EU Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/